On Tue, Nov 02, 2010 at 10:18:45PM -0600, Jason Marshall wrote: > Hi all, I've installed RT3 again after a long absence, and I'm > reminded once again how abysmal my Perl skills are. What I'd like > is this: > > A ticket is opened via email (or whatever), and as a result doesn't > have an owner. I'd like an email to go out to everyone who has > OwnTicket rights in that queue so that people are informed of the > arrival of a new ticket. Keeners can take a ticket for themselves, > or the boss can assign the tickets to whoever he wants. > > The important part is that people are made aware of the new ticket > without having to log in and check. Maybe there's a way to do this > without writing a scrip and template, but if there is, it's not > obvious to me... > > Any help, either cluing me in to the right way to accomplish this, > or with the scrip would be much appreciated! Thanks!!! >
You just have to set those people as AdminCc of the queue. Rt comes with a default configuration that send notification when a new ticket enter the system, to AdminCc of the queue. (See Configuration->Queue->YourQueue->Watchers for AdminCc and Configuration->Global->Scrips to see the default notifications enabled)
