You just have to set those people as AdminCc of the queue. Rt comes with a default configuration that send notification when a new ticket enter the system, to AdminCc of the queue.
Thanks Emmanuel! I looked at this but dismissed it because I thought it would spam everyone with OwnTicket rights every time the ticket was updated (which isn't what I want). I will give it a try today and see if this works for me! There's probably a way to say "don't spam the AdminCc's" somehow!).
