On Wed, Nov 03, 2010 at 06:55:20AM -0600, Jason Marshall wrote: > >You just have to set those people as AdminCc of the queue. Rt comes with > >a default configuration that send notification when a new ticket enter > >the system, to AdminCc of the queue. > > Thanks Emmanuel! I looked at this but dismissed it because I > thought it would spam everyone with OwnTicket rights every time the > ticket was updated (which isn't what I want). I will give it a try > today and see if this works for me! There's probably a way to say > "don't spam the AdminCc's" somehow!). >
by default, yes AdminCc are notified on ticket creation and also on ticket reply/comments. You can delete those scrips in Configuration->Global->Scrips.
