Hi All, I am running the latest version of RT and I have several queues for my clients. They all use a single email address to submit support requests, but they all go to the Default queue. I want to route tickets to the appropriate queues upon arrival based on the sender email address. For instance if an email comes from [email protected], I want it to go to the Hotmail queue, and if it from [email protected], I'd like to have it go to the gmail queue, and so on.
Thanks
