Thanks Josh, but the idea is to maintain a single email address for all customers and not multiple ones.
On Fri, Nov 5, 2010 at 10:33 PM, Josh Narins <[email protected]>wrote: > I'm just another rt-user, but I'm thinking that your customers might > even like it if you told them they were getting a dedicated email support > channel... changing one client from [email protected] to > [email protected], another one gets [email protected], a > third could get [email protected], and your best customer could > get [email protected]. > > Just a thought. > > > > Sent from SeniorBridge BlackBerry > > *From*: Kevin [mailto:[email protected]] > *Sent*: Friday, November 05, 2010 10:19 PM > *To*: [email protected] <[email protected]> > *Subject*: [rt-users] How to automatically route tickets to queues based > on sender email address > > Hi All, > > I am running the latest version of RT and I have several queues for my > clients. They all use a single email address to submit support requests, but > they all go to the Default queue. I want to route tickets to the > appropriate queues upon arrival based on the sender email address. For > instance if an email comes from [email protected], I want it to go to > the Hotmail queue, and if it from [email protected], I'd like to have it > go to the gmail queue, and so on. > > Thanks > > > *Josh Narins* > > Director of Application Development > SeniorBridge > 845 Third Ave > 7th Floor > New York, NY 10022 > Tel: (212) 994-6194 > Fax: (212) 994-4260 > Mobile: (917) 488-6248 > [email protected] > seniorbridge.com <http://www.seniorbridge.com/> > > [image: SeniorBridge] > > ------------------------------ > *SeniorBridge Statement of Confidentiality:* The contents of this email > message are intended for the exclusive use of the addressee(s) and may > contain confidential or privileged information. Any dissemination, > distribution or copying of this email by an unintended or mistaken recipient > is strictly prohibited. In said event, kindly reply to the sender and > destroy all entries of this message and any attachments from your system. > Thank you.
