I'm just another rt-user, but I'm thinking that your customers might even like it if you told them they were getting a dedicated email support channel... changing one client from [email protected] to [email protected], another one gets [email protected], a third could get [email protected], and your best customer could get [email protected].
Just a thought. Sent from SeniorBridge BlackBerry From: Kevin [mailto:[email protected]] Sent: Friday, November 05, 2010 10:19 PM To: [email protected] <[email protected]> Subject: [rt-users] How to automatically route tickets to queues based on sender email address Hi All, I am running the latest version of RT and I have several queues for my clients. They all use a single email address to submit support requests, but they all go to the Default queue. I want to route tickets to the appropriate queues upon arrival based on the sender email address. For instance if an email comes from [email protected]<mailto:[email protected]>, I want it to go to the Hotmail queue, and if it from [email protected]<mailto:[email protected]>, I'd like to have it go to the gmail queue, and so on. Thanks Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
