On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: > Hi, > > Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying > the following: > > 1. Ticket #1 with a test CF with a value of "test1" > 2. Ticket #2 with a test CF with a value of "test2" > 3. Merging #2 into #1 > > What I'd like to end up with is to have the test CF showing both values > (test1 and test2) when I go to the merged ticket (#1 in that case). But > unfortunately, ticket #1 only show it's original value of "test1". The > "test2" value seems to "disappear". > > I've tried "Enter multiple values" as a CF type but it doesn't seems to do > it. Is there a way to do that? >
that's how RT works actually, it does not merge customfields on ticket merge. you have to modify RT code for this (see method MergeInto in lib/RT/Ticket_Overlay.pm). (may be done by a scrip on transaction of type Link with field MergedInto)
