I finally was able to do it using the information on this wiki page http://wiki.bestpractical.com/view/OnMerge
On 10-11-10 11:59 AM, "Jean-Philippe Houde" <[email protected]> wrote: > Hi Emmanuel, > > Thanks for your reply. If it can be done through scrip, would it be possible > to give me a short example that I can start with. > > Thanks, > > Jean-Philippe > > > On 10-11-10 10:53 AM, "Emmanuel Lacour" <[email protected]> wrote: > >> On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: >>> Hi, >>> >>> Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying >>> the following: >>> >>> 1. Ticket #1 with a test CF with a value of "test1" >>> 2. Ticket #2 with a test CF with a value of "test2" >>> 3. Merging #2 into #1 >>> >>> What I'd like to end up with is to have the test CF showing both values >>> (test1 and test2) when I go to the merged ticket (#1 in that case). But >>> unfortunately, ticket #1 only show it's original value of "test1". The >>> "test2" value seems to "disappear". >>> >>> I've tried "Enter multiple values" as a CF type but it doesn't seems to do >>> it. Is there a way to do that? >>> >> >> that's how RT works actually, it does not merge customfields on ticket >> merge. >> >> you have to modify RT code for this (see method MergeInto in >> lib/RT/Ticket_Overlay.pm). >> >> (may be done by a scrip on transaction of type Link with field >> MergedInto) >> > >
