Hi Emmanuel, Thanks for your reply. If it can be done through scrip, would it be possible to give me a short example that I can start with.
Thanks, Jean-Philippe On 10-11-10 10:53 AM, "Emmanuel Lacour" <[email protected]> wrote: > On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote: >> Hi, >> >> Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying >> the following: >> >> 1. Ticket #1 with a test CF with a value of "test1" >> 2. Ticket #2 with a test CF with a value of "test2" >> 3. Merging #2 into #1 >> >> What I'd like to end up with is to have the test CF showing both values >> (test1 and test2) when I go to the merged ticket (#1 in that case). But >> unfortunately, ticket #1 only show it's original value of "test1". The >> "test2" value seems to "disappear". >> >> I've tried "Enter multiple values" as a CF type but it doesn't seems to do >> it. Is there a way to do that? >> > > that's how RT works actually, it does not merge customfields on ticket > merge. > > you have to modify RT code for this (see method MergeInto in > lib/RT/Ticket_Overlay.pm). > > (may be done by a scrip on transaction of type Link with field > MergedInto) >
