We migrated from rt2 to rt3.8.2 around 18 months ago and everything seemed to work fine, however have noticed an issue with one user who has a default RT footer added to his correspondence and i cant quite figure out how to remove it. Besides its quite broken anyhow and not any/much use to us. Would like to remove, not fix. offending footer : -- ? ???????? ???????? ?????????Time to display: 0.778012 ? ???»|« RT 3.8.2 Copyright 1996-2008 ?Best Practical Solutions, LLC? . ??????ݐ --
So far i have identified the offending file (Footer) and i have also checked global and queue-specific templates via Admin but i cannot find any reference to this footer. the queue was migrated from rt2 and this is the only user/queue combination that has had this issue. thanks
