On Mon, Nov 15, 2010 at 11:59 AM, Emmanuel Lacour <[email protected]> wrote: > On Mon, Nov 15, 2010 at 11:46:59AM +0000, Mel Allezbleu wrote: >> We migrated from rt2 to rt3.8.2 around 18 months ago and everything >> seemed to work fine, however have noticed an issue with one user who >> has a default RT footer added to his correspondence and i cant quite >> figure out how to remove it. Besides its quite broken anyhow and not >> any/much use to us. Would like to remove, not fix. >> offending footer : >> -- >> ? ???????? ???????? ?????????Time to display: 0.778012 ? ???»|« RT 3.8.2 >> Copyright 1996-2008 ?Best Practical Solutions, LLC? . ??????ݐ >> -- >> >> So far i have identified the offending file (Footer) and i have also >> checked global and queue-specific templates via Admin but i cannot >> find any reference to this footer. the queue was migrated from rt2 and >> this is the only user/queue combination that has had this issue. >> > > Each user may have a "signature" in its preferences, so check with him > Preferences->About. > > If this signature really looks with chars replaced by "?", you may have > had conversion issues when upgrading your RT (see UPGRADING file). > >
Thanks. I have checked his signature , he does not have one specified. Yes it really does have the "????" chars - i believe it uses a Time:: perl module and Data::Dumper - like i said, im not interested in fixing whatever is wrong with it using these modules, i would just like it removed completely.
