On Mon, Nov 15, 2010 at 11:46:59AM +0000, Mel Allezbleu wrote: > We migrated from rt2 to rt3.8.2 around 18 months ago and everything > seemed to work fine, however have noticed an issue with one user who > has a default RT footer added to his correspondence and i cant quite > figure out how to remove it. Besides its quite broken anyhow and not > any/much use to us. Would like to remove, not fix. > offending footer : > -- > ? ???????? ???????? ?????????Time to display: 0.778012 ? ???»|« RT 3.8.2 > Copyright 1996-2008 ?Best Practical Solutions, LLC? . ??????ݐ > --
What browser is the user using? There have been a multitude of fixes in the RichText editor since 3.8.2 was released almost 2 years ago. This sounds vaguely like a bug reported back in that timeframe. -kevin > So far i have identified the offending file (Footer) and i have also > checked global and queue-specific templates via Admin but i cannot > find any reference to this footer. the queue was migrated from rt2 and > this is the only user/queue combination that has had this issue. > > thanks
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