On Mon, Nov 22, 2010 at 08:59:24AM -0800, Kurt Engle wrote: > I am looking for the ability to create a ticket in a Q that references a > previously created ticket in a different Q. Basically, I want to be able > to have a user create a ticket in. say, a Desktop Support Q and have the > support tech be able to 'escalate' the ticket to a different Q but have > the original ticket left in the Desktop Support Q. I need all > correspondence with the enduser to look like it is coming from the > original ticket in the Desktop Q. > > I believe that I am describing a 'child' ticket situation here, right? I > can see how to create a child ticket, but I am unable to create this child > ticket in a Q that is different from the original ticket's Q. Is this > simply a rights issue for me? I have messed with the rights with no > success. I am able to completely move the ticket from one Q to another, > but the child ticket process is eluding me. >
you wan't this extension http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/ ;)
