On 1/26/2011 10:18 AM, Emmanuel Lacour wrote:
- display a ticket
- in the box on bottom right of ticket metadata, with the title "Links",
click on "add" link in front of either "Depends on", "Child" or
"Refers to". The kind of link type choice depends of your needs.
more details here: http://requesttracker.wikia.com/wiki/Relationships
Excellent. I was able to follow this and make one ticket a child of
another one.
But how do I SEE the relationships (such as when clicking on "home" or a
particular Queue in the Quick Search)? After all, having relationships
is good, but it's not terribly useful unless the people dealing with the
tickets can see those relationships.
--
Chris Barnes AOL IM: CNBarnes
[email protected] Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: [email protected]
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590
