It sounds like what you want is to make a variation of the Ticket display page with a clickable image which kicks off an ajax event. The first time the button changes to "Go!" and logs a time event, the second time it changes to "Done!", logs a second time event, figures out the difference between the times, and uses REST, or some other interface, to update the ticket.
If I didn't already have a job... Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: [email protected] [mailto:[email protected]] On Behalf Of Tom Robinson Sent: Monday, November 29, 2010 4:52 PM To: [email protected] Subject: Re: [rt-users] RT Task Timer Actually, looking at the code and the steps involved, it's a fairly straight forward modification. I've implemented the changes but it's not really what I was expecting/wanting. (It has given me a bit of an insight into the internal workings of RT, though). The code seems to only give me a reporting feature. What I'm actually looking for is a 'clickable' button that will start/stop a timer. The timer will automatically log time against a ticket I'm working on. A few years ago, I used a bespoke implementation (java server pages) of a task oriented project management system that had exactly this feature. It worked a treat and saved a lot of time manually tracking the time worked on a task and then filling in the box with the time. Has anyone tried implementing such a feature and failed? I'd be interested in making an attempt at this but I have very little understanding of RT and my perl skills are quite limited. Best Regards, Tom On 30/11/10 08:35, Tom Robinson wrote: Thank you gentlemen! I'm not sure if this is exactly what I was thinking but it's worth a look. I will make an attempt at this code integration to my RT site after I've finished with another website upgrade I'm doing and let you know how I get on. Has anyone else tried this or similar code? Regards, Tom On 29/11/10 16:44, john habermann wrote: Here is the link to the original email that Jesse published about it. http://www.mail-archive.com/[email protected]/msg04795.html On Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <[email protected]<mailto:[email protected]>> wrote: Hi Tom, i remember an addon at bps svn called RT-Extension-TimedWork but i can't find it at BPS Git or Cpan at the moment. Think this is the addon you are looking for. We check at home tonight for it. Torsten -----Ursprüngliche Nachricht----- Von: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] Im Auftrag von Tom Robinson Gesendet: Mittwoch, 24. November 2010 22:57 An: [email protected]<mailto:[email protected]> Betreff: [rt-users] RT Task Timer Hi, Just curious if anyone knows of an extension to RT that allows automated task timing? Some kind of 'button' that, when clicked, would start timing a task and then when you click it a second time it logs the time against a specific task. Anyone? Regards, Tom -- Tom Robinson System Administrator MoTeC 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: [email protected]<mailto:[email protected]> -- Tom Robinson System Administrator MoTeC 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: [email protected]<mailto:[email protected]> -- Tom Robinson System Administrator MoTeC 121 Merrindale Drive Croydon South 3136 Victoria Australia T: +61 3 9761 5050 F: +61 3 9761 5051 E: [email protected]<mailto:[email protected]>
