On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt Engle wrote: > I am interested in setting up a notification tree based on a Custom Field > value. Basically, I > have one Q that accepts tickets from multiple physical locations. I have a > tech at each > location. I would like the tech at location X to be notified when a ticket > comes in with the > Custom Field Location=X . When the CF Location=Y, I want a different tech > notified, etc...
I'd have a Scrip that set the Owner based on that CF and then have a scrip that notifies Owners on owner change. -kevin
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