That is exactly what I would like to have happen, but I am having a bit of a challenge finding the correct code snipits to accomplish this. I believe that I am pretty much looking at a big if/then statement. I am pretty much a novice at Perl but can figure things out if pushed in the right direction.
If I have a custom field called 'Location' and a user called 'Bob' with an e-mail of 'b...@bob.com', what is the beginning of a scrip that would test the Location and notify Bob if the Location matches, say, Oregon? Do I need two scrips here? One to do the matching and set the owner, and another to do the notification? Thanks for the help, Kurt Engle From: "Kevin Falcone" <falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Sent: Thursday, December 2, 2010 7:03:03 AM Subject: Re: [rt-users] Notify based on CF On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt Engle wrote: > I am interested in setting up a notification tree based on a Custom Field > value. Basically, I > have one Q that accepts tickets from multiple physical locations. I have a > tech at each > location. I would like the tech at location X to be notified when a ticket > comes in with the > Custom Field Location=X . When the CF Location=Y, I want a different tech > notified, etc... I'd have a Scrip that set the Owner based on that CF and then have a scrip that notifies Owners on owner change. -kevin
