I have RT::Extension::ExtractCustomFieldValues installed and working. I do not have a problem populating the CF of a ticket. What I do need is a way to test that value and then notify an e-mail address based on the CF value.
Basically, I need some help with Perl to accomplish this... Kurt Engle From: "Josh Narins" <[email protected]> To: "Kurt Engle" <[email protected]>, "rt-users" <[email protected]> Sent: Thursday, December 2, 2010 6:26:56 AM Subject: RE: [rt-users] Notify based on CF Do you want a partial solution, to get started? I installed RT::Extension::ExtractCustomFieldValues and I think your first step would be to add a Scrip for "On Create" with action "Extract Custom Field Values" but exactly what you'd need to do then eludes me. Something like "Create a template where the To: line is based on the value in the Custom Field" But I'm still pretty new at all this RT stuff. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com SeniorBridge SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: [email protected] [mailto:[email protected]] On Behalf Of Kurt Engle Sent: Wednesday, December 01, 2010 7:05 PM To: rt-users Subject: [rt-users] Notify based on CF I am interested in setting up a notification tree based on a Custom Field value. Basically, I have one Q that accepts tickets from multiple physical locations. I have a tech at each location. I would like the tech at location X to be notified when a ticket comes in with the Custom Field Location=X . When the CF Location=Y, I want a different tech notified, etc... Thanks for any help.. Kurt Engle
