I have removed the blank lines, thank you for that tip. I am sending in the
'ticket' as a user other than myself and I am trying to notify someone other
than myself. I am still not seeing the scrip being run.
But, if I put the following code in the template:
-------------
{my $to_address = "username" }
To: {$to_addre...@4j.lane.edu
Subject: New Ticket #{ $Ticket->Id() } has been created
Time to go to work
------------------
The script that uses this template gets run but I get an error on the
recipients. I am trying to create a simple test that will successfully sendout
e-mail, then I can start trying to figure out why my code is broken.
Kurt Engle
From: "Kevin Falcone" <falc...@bestpractical.com>
To: "Kurt Engle" <en...@4j.lane.edu>
Sent: Monday, December 13, 2010 11:34:58 AM
Subject: Re: [rt-users] notification
On Mon, Dec 13, 2010 at 11:15:33AM -0800, Kurt Engle wrote:
> So here is the code that I am working with inside my template:
> }
>
>
> To: {$to_addre...@4j.lane.edu"}
> Subject: New Ticket #{ $Ticket->Id() } has been created
>
> Time to go to work
> ----------------------------------
>
> In my debug log, I am not even seeing the script being called that
> contains this template. If I strip everything above the 'To:' field,
> the scrip and template gets called but the e-mail is not sent even
> when I hard code the e-mail address.
You can't have blank lines above To:
Headers need to be the first lines in the template (after your code)
Having blank lines like that means that the To: is going in the body
Also, I believe we asked about NotifyActor. If you're testing as
yourself and emailing yourself RT will not notify you based on the
setting of that variable
-kevin
