The error that I am getting is:
[Mon Dec 13 22:05:45 2010] [info]:
<rt-3.8.8-18199-1292277945-1004.587-2...@4j.lane.edu> #587/7702 - Scrip 26
Email TSS from Template (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
[Mon Dec 13 22:05:45 2010] [info]:
<rt-3.8.8-18199-1292277945-1004.587-2...@4j.lane.edu> No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
Here are the details for scrip #26:
Condition: On Create
Action: Notify Other Recipients
Template: My Notify
Stage: TransactionBatch
The code that generated this error in my template is:
{ my $to_address = "rubble"; }
To: {$to_addre...@4j.lane.edu
Subject: New Ticket #{ $Ticket->Id() } has been created
Time to go to work
I really appreciate your help with this. Once I get this solved, RT will
provide some much needed customization for our environment.
Thanks,
Kurt Engle
From: "Kevin Falcone" <falc...@bestpractical.com>
To: rt-users@lists.bestpractical.com
Sent: Monday, December 13, 2010 12:11:12 PM
Subject: Re: [rt-users] notification
On Mon, Dec 13, 2010 at 11:50:53AM -0800, Kurt Engle wrote:
> I have removed the blank lines, thank you for that tip. I am sending in the
> 'ticket' as a user
> other than myself and I am trying to notify someone other than myself. I am
> still not seeing
> the scrip being run.
>
> But, if I put the following code in the template:
> -------------
> {my $to_address = "username" }
> To: {$to_addre...@4j.lane.edu
> Subject: New Ticket #{ $Ticket->Id() } has been created
>
> Time to go to work
> ------------------
>
> The script that uses this template gets run but I get an error on the
> recipients. I am trying
> to create a simple test that will successfully sendout e-mail, then I can
> start trying to
> figure out why my code is broken.
Please include the error
