Hello all!
I have tried searching, and maybe my understanding is a bit behind when it comes to this, but I am trying to get a site setup for our customer service department. I need to see if RT is a possible solution for us… What I need is to be able to define a number of replies (80-100) that my CS department can choose from. So, for instance, if someone emails in an issue with a product, and we have an internal patch we want them to try, CS can select a canned response that has the attachment already in the email. This cannot be a link to the file to download… we want the actual file attached. I have been looking to see if I could answer this question myself, without luck… Thanks!
