RTFM doesn't support this but it could be done with some custom code.
On Mon, Dec 13, 2010 at 3:20 PM, Steven Aranaga <saran...@nolo.com> wrote: > Hello all! > > > > I have tried searching, and maybe my understanding is a bit behind when it > comes to this, but I am trying to get a site setup for our customer service > department. I need to see if RT is a possible solution for us… > > > > What I need is to be able to define a number of replies (80-100) that my CS > department can choose from. So, for instance, if someone emails in an issue > with a product, and we have an internal patch we want them to try, CS can > select a canned response that has the attachment already in the email. This > cannot be a link to the file to download… we want the actual file attached. > > > > I have been looking to see if I could answer this question myself, without > luck… > > > > Thanks!