On Mon, Dec 13, 2010 at 12:20:36PM -0800, Steven Aranaga wrote: > What I need is to be able to define a number of replies (80-100) that my > CS department can > choose from. So, for instance, if someone emails in an issue with a > product, and we have an > internal patch we want them to try, CS can select a canned response that > has the attachment > already in the email. This cannot be a link to the file to download we > want the actual file > attached. >
No, RTFM does not support this. -kevin
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