On Tue, Dec 21, 2010 at 11:11:05AM -0500, Asif Iqbal wrote: > On Thu, Dec 16, 2010 at 11:49 AM, Asif Iqbal <[email protected]> wrote: > > On Wed, Dec 15, 2010 at 2:31 PM, Asif Iqbal <[email protected]> wrote: > >> When I see the list of tickets in a queue I see the result like this > >> > >> http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png > >> > >> So instead of the columns like this > >> > >> # Subject Status Queue Owner Priority > >> Requestors Created Told Last Updated Time Left > >> > >> I like to see the colums like this > >> > >> Created # Subject Priority Request State Owner Due > >> > >> Here State is like the Status except the values needs to be like following > >> custom values > >> > >> Testing, Ready to deploy, Development, Review > >> > >> instead of stock values > >> > >> new, open, rejected, resolved, deleted > >> > >> Any help would be appreciated. > >> > >> I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11 > >> OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8 > > > > > > any taker? > > > > still looking for a pointer. Is this something in RT wiki? I have > looked through http://requesttracker.wikia.com/wiki/Customizing > and nothing popped up that fits my needs, as far as I can tell.
You don't do a good job of explaining your problem, but you may want to change the default search format in your config, or you may want to make a new saved search with a particular format that includes a custom field -kevin
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