On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote: > Hello, > I would like to BCC the replies our staff members send. > Currently we have a Bcc: line to the Correspondence template, but this > also sends BCC for the > replies the customers send to a ticket. > Can this be done with a "Custom condition" for the "On Correspond Notify > Other Recipients" > Scrip ?
Sounds like you may want to just have your template add Bccs if the transaction creator is privileged or in a group. If you want to write a custom condition, you can do that too, same idea -kevin
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