Hello, Thank you for your reply. It works.
Below is the SCRIP update (fixed). return 0 unless $self->TransactionObj->Type eq 'Correspond'; my $PrincipalObj = RT::Principal->new( $self->TransactionObj->CreatorObj ); $PrincipalObj->Load( $self->TransactionObj->CreatorObj->Id ); my $GroupObj = RT::Group->new($self->TransactionObj->CreatorObj ); $GroupObj->LoadUserDefinedGroup( 'Group Name' ); return $GroupObj->HasMemberRecursively( $PrincipalObj ); On Fri, Dec 31, 2010 at 3:01 AM, Kevin Falcone <[email protected]> wrote: > On Fri, Dec 31, 2010 at 12:04:06AM +0200, Catalin Constantin wrote: >> I am trying to the following scrip: >> >> return 0 unless $self->TransactionObj->Type eq 'Correspond'; >> my $GroupObj = RT::Group->new( $RT::SystemUser ); >> $GroupObj->LoadUserDefinedGroup( 'Group NAME' ); >> return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj ); >> >> The problem i have is that $self->CurrentUser->Id is always 1, no >> matter what Staff members is logged in. >> Is this normal behavior ? > > Yes, that is correct. > > You missed a key part of my note: > >> > if the transaction creator is privileged or in a group. > > You need the creator of the transaction, not the current user > > -kevin > >> >> On Thu, Dec 30, 2010 at 5:33 AM, Kevin Falcone >> <[email protected]> wrote: >> > >> > On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote: >> > > Hello, >> > > I would like to BCC the replies our staff members send. >> > > Currently we have a Bcc: line to the Correspondence template, but >> > > this also sends BCC for the >> > > replies the customers send to a ticket. >> > > Can this be done with a "Custom condition" for the "On Correspond >> > > Notify Other Recipients" >> > > Scrip ? >> > >> > Sounds like you may want to just have your template add Bccs if the >> > transaction creator is privileged or in a group. If you want to write >> > a custom condition, you can do that too, same idea > Best wishes for 2011 ! -- Catalin Constantin Dazoot Software http://www.dazoot.eu/
