Kevin What you are saying is not entirely true.
Lets say the history has 15 transactions of human typed responses. These 15 are made of 10 correspondences and 5 comments. We think the problem is the following. If the last transaction was a COMMENT say COMMENT(15) You then click REPLY on COMMENT(15) This generated a CORRESPONDENCE (16) with COMMENT(15) as the history. In such cases the Requestor now gets the COMMENT(15) Which we thought would never happen. This presents some danger from a users perspective about what we classed as private content from being inaccessible to the requstor. Rgds Naresh On 4 January 2011 23:18, Kevin Falcone <falc...@bestpractical.com> wrote: > On Tue, Jan 04, 2011 at 11:12:16PM +0000, Naresh Maharaj wrote: > > Simply clicking reply hyperlink near the history of a ticket will > reproduce all the history > > including the Correspondences and Comments over the entire history of > the ticket. If that > > ticket has Comments in the history it is shown as INLINE text which we > would not have expected > > to see. > > Reply near a transaction quotes only the content of that transaction, > it does not quote the entire ticket's history. Reply at the top of > the page quotes nothing. > > -kevin > -- Naresh Maharaj, Hewitt & May (Shirtmakers) Ltd email: i...@hewittandmay.com web: http://www.hewittandmay.co.uk