On Tue, Jan 4, 2011 at 6:12 PM, Naresh Maharaj <[email protected]>wrote:
> Hi James, > > Your explanation actually makes sense now and we simply didn't look at it > from that perspective. We were simply let to believe that comments within > RT would never be exposed to requestors and that under no circumstances the > administrator would be allowed to copy in a comment and accidentally sending > it to a requestor by clicking a "reply" hyperlink within RT. Perhaps in our > view, the "reply" hyperlink shouldn't even be visibile on any comment > transaction of a ticket history. > > But thanks for explaining as we now understand the true RT behaviour on > this matter. > Cc-ing the list... The 'reply' and 'forward' hyperlinks in a comment transaction are valuable in case you want to include/forward those comments to cc's, requesters, or other parties that never received the comments because they were a 'comment' transaction. Not all comments are snide, childish remarks. ;-) -- James Moseley
