I manage a installation of RT v. 3.8.7 that is using external LDAP for authentication. All RT-users have local accounts and preferences but now we are investigating the possibilities to open up several queues in RT with a Read-Only view for everyone that passes LDAP authentication.
How can this be done in a smart way? It's probably really useful if they can just punch in the RT-ticket-number and see the history and current status, on tickets that they are somewhat involved in. I imagine this could be done with a homemade web-UI that is behind LDAP-auth and where I just get the info through rest and dumps that with some formatting. Would it be possible to open up the RT-interface and maybe exclude only certain queues? New virtual server that connects to RT using a Read-Only pre-specified user? Other alternatives that I haven't thought/didn't know about?? Any hints would be greatly appreciated. /Johan
