Johan, Why don't you just grant the "ShowTicket" & "SeeQueue" rights to everyone on a Queue by Queue basis instead of Global?
Kenn LBNL On Tue, Jan 11, 2011 at 1:17 PM, Johan Elmerfjord <[email protected]>wrote: > I manage a installation of RT v. 3.8.7 that is using external LDAP for > authentication. > All RT-users have local accounts and preferences but now we are > investigating the possibilities to open up several queues in RT with a > Read-Only view for everyone that passes LDAP authentication. > > How can this be done in a smart way? > > It's probably really useful if they can just punch in the RT-ticket-number > and see the history and current status, on tickets that they are somewhat > involved in. > I imagine this could be done with a homemade web-UI that is behind > LDAP-auth and where I just get the info through rest and dumps that with > some formatting. > > Would it be possible to open up the RT-interface and maybe exclude only > certain queues? > New virtual server that connects to RT using a Read-Only pre-specified > user? > > Other alternatives that I haven't thought/didn't know about?? > > Any hints would be greatly appreciated. > > /Johan >
