On Tue, Jan 11, 2011 at 10:17:48PM +0100, Johan Elmerfjord wrote: > I manage a installation of RT v. 3.8.7 that is using external LDAP for > authentication. > All RT-users have local accounts and preferences but now we are > investigating the > possibilities to open up several queues in RT with a Read-Only view for > everyone that passes > LDAP authentication. > > How can this be done in a smart way? > > It's probably really useful if they can just punch in the RT-ticket-number > and see the history > and current status, on tickets that they are somewhat involved in. > I imagine this could be done with a homemade web-UI that is behind > LDAP-auth and where I just > get the info through rest and dumps that with some formatting. > > Would it be possible to open up the RT-interface and maybe exclude only > certain queues? > New virtual server that connects to RT using a Read-Only pre-specified > user? > > Other alternatives that I haven't thought/didn't know about?? > > Any hints would be greatly appreciated.
Sounds like you just want to make those users Unprivileged and have them use the SelfSErvice UI + the proper rights management so they can see tickets that they're the requestor or CC on -kevin
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