This worked, but I had to check the "Allow access to RT" option, otherwise it would not work.
Thanks, Alberto On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone <[email protected]>wrote: > On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: > > Thank you Sir, I will give it a try. I was under the impression that > this is for users with > > the need to access RT, since this external just needs to be able to > send an email to RT and > > get a ticket create. > > Anyone who sends mail to RT gets a user account. If you're limiting > ticket creation to existing accounts, you will need to create a user > that doesn't have a password and isn't allowed to be granted rights > but does have an email address. > > -kevin > > > I will give a shot and see if it does the trick. I will let you know > how it tuns out. > > Alberto > > > > On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <[1] > [email protected]> wrote: > > > > On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: > > > Guys, > > > I am new to RT and a novice on MySQL. Currently, we do not allow > auto create for external > > > senders to any of our Q's, but one of our departments want to use > RT to start receiving > > emails > > > (tickets) from an external source. > > > My questions is, if I create this external entity in the RT > database, would RT accept > > that, > > > and if so, how in the heck do I create that entry in MySQL, with > the right permissions? > > > > You should be able to do this from Configuration -> Users -> Create > > -kevin > -- Alberto Vazquez-Dzul Email: [email protected] Mobile: (805) 444-0835 GVoice: (805) 768-4798
