On Thu, Jan 20, 2011 at 04:48:15PM -0800, Alberto Vazquez wrote: > This worked, but I had to check the "Allow access to RT" option, otherwise > it would not work.
Yes, otherwise you would disable the user, but they cannot log in without a password. -kevin > On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone > <[1][email protected]> wrote: > > On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: > > Thank you Sir, I will give it a try. I was under the impression that > this is for users > with > > the need to access RT, since this external just needs to be able to > send an email to RT > and > > get a ticket create. > > Anyone who sends mail to RT gets a user account. If you're limiting > ticket creation to existing accounts, you will need to create a user > that doesn't have a password and isn't allowed to be granted rights > but does have an email address. > -kevin > > I will give a shot and see if it does the trick. I will let you know > how it tuns out. > > Alberto > > > > On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone > <[1][2][email protected]> wrote: > > > > On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: > > > Guys, > > > I am new to RT and a novice on MySQL. Currently, we do not allow > auto create for > external > > > senders to any of our Q's, but one of our departments want to use RT > to start receiving > > emails > > > (tickets) from an external source. > > > My questions is, if I create this external entity in the RT > database, would RT accept > > that, > > > and if so, how in the heck do I create that entry in MySQL, with the > right permissions? > > > > You should be able to do this from Configuration -> Users -> Create > > -kevin > > -- > Alberto Vazquez-Dzul > Email: [3][email protected] > Mobile: (805) 444-0835 > GVoice: (805) 768-4798 > > References > > Visible links > 1. mailto:[email protected] > 2. mailto:[email protected] > 3. mailto:[email protected]
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