Take, to take, I want the ticket. Taken, having been took, I have the ticket.
That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. > Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.-----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Emmanuel Lacour > Sent: Monday, January 24, 2011 9:28 AM > To: [email protected] > Subject: Re: [rt-users] Customized Status > > On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote: > > Dear RT friends, > > > > How do I change the status of "open" to "taken"? I found the word > "open" > > quite confusing. > > > > are you sure, there is already a "take" wording usage when someone take > a ticket. How would you make the difference? > > If you're problem is that you think to complicate to take then open a > ticket, you can group both actions on the web UI to a "Take&Open" > action > using callbacks like > "local/html/Callbacks/TakeOpen/Ticket/Elements/Tabs/Default" which > would > replace those actions un share/html/Ticket/Elements/Tabs.
