Read again. $BUILD_LOCATION/local/po
Create a file called xx.po (where xx is your language ) and put the stuff between the --cut-- lines in there. And, since RT caches a lot, you'll probably need to clean out the cache under var/mason_data. I always restart the server at the point, but I'm not 100% sure that is required. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Adam Tang Sent: Monday, January 24, 2011 10:37 PM To: elac...@easter-eggs.com; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Customized Status Dear RT Friends, Thank you for the advices. I don't know where is the exact location for "local", so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but nothing happens. I am using ubuntu server os. Now, I am trying another way. I add custom field called "Taken" and apply to ticket with type of "select a value". I can see the custom field is at ticket there with choices of "no value" and "yes". but, how do I change the custom field from value "no value" to "yes" after user clicked "take" to own the ticket? Once again, thank you for your help. > Date: Mon, 24 Jan 2011 16:06:01 +0100 > From: elac...@easter-eggs.com > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Customized Status > > On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: > > Take, to take, I want the ticket. > > > > Taken, having been took, I have the ticket. > > > > That said, I have my doubts that there is an answer. Adding extra statii > > was easy enough, but there is a warning in the config: > > > > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break > > > horribly. > > > > if you just want to change "open" in the web UI to "Taken", then just > change the translation by creating a file in local/po/xx.po (xx = two > letters of your language) with the following content: > > -----cut----- > msgid "" > msgstr "" > "MIME-Version: 1.0\n" > "Content-Type: text/plain; charset=UTF-8\n" > "Content-Transfer-Encoding: 8bit\n" > > msgid "Open" > msgstr "Taken" > > -----cut----- > > check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. > > then restart your web server. > >
