Dear RT Friends, Thank you for the advices.
I don't know where is the exact location for "local", so, i go into rt-3.8.8\lib\RT\I18N and add the msgid and msgstr for "Open" but nothing happens. I am using ubuntu server os. Now, I am trying another way. I add custom field called "Taken" and apply to ticket with type of "select a value". I can see the custom field is at ticket there with choices of "no value" and "yes". but, how do I change the custom field from value "no value" to "yes" after user clicked "take" to own the ticket? Once again, thank you for your help. > Date: Mon, 24 Jan 2011 16:06:01 +0100 > From: [email protected] > To: [email protected] > Subject: Re: [rt-users] Customized Status > > On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote: > > Take, to take, I want the ticket. > > > > Taken, having been took, I have the ticket. > > > > That said, I have my doubts that there is an answer. Adding extra statii > > was easy enough, but there is a warning in the config: > > > > > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break > > > horribly. > > > > if you just want to change "open" in the web UI to "Taken", then just > change the translation by creating a file in local/po/xx.po (xx = two > letters of your language) with the following content: > > -----cut----- > msgid "" > msgstr "" > "MIME-Version: 1.0\n" > "Content-Type: text/plain; charset=UTF-8\n" > "Content-Transfer-Encoding: 8bit\n" > > msgid "Open" > msgstr "Taken" > > -----cut----- > > check in lib/RT/I18N/xx.po if other strings may need to be tranlsated. > > then restart your web server. > >
