Vikas,
We do that thru the Template. Below is an example of what we do to send an
email to a person selected to be the QA tester/Approver of work before it is
migrated/resolved:
RT-Attach-Message: yes
To: {$Ticket->FirstCustomFieldValue('QA Approver')}
Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing
----------------------------------------------------------------------------
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Subject: {$Ticket->Subject}
----------------------------------------------------------------------------
Priority is: {$Ticket->Priority}
Requestor : {$Ticket->Requestors->UserMembersObj->First->Name}
Created by: {$Ticket->CreatorObj->Name}
Created on: {substr($Ticket->Created, 0, 10)}
Owned by: {$Ticket->OwnerObj->Name}
Development Started on: {substr($Ticket->Started, 0, 10)}
----------------------------------------------------------------------------
To indicate your approval of the QA test results, merely
"Reply" (only) to this email with your comments:
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
We like to include a lot of Ticket data in our emails to the recipients. All
of out templates are custom.
Hope this helps.
Kenn
LBNL
On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava <
[email protected]> wrote:
> Hi All ,
>
> Could you please help me in creating a scrip that sends emails to email
> addresses noted in custom field values .
>
> So say in CF1 i have [email protected]
> And in CF2 i have [email protected] .
>
> Upon case closure I would like to emails (different content) to be sent to
> the above to CFs .
>
> Any help would be much appreciated .
>
> Regards
>
> Vikas
>
>
