Hi Kenn , Any pointers on the following please . Still struggling to get this working .
Regards Vikas ---------- Forwarded message ---------- From: Vikas Srivastava <[email protected]> Date: Fri, Feb 11, 2011 at 3:48 PM Subject: Re: [rt-users] Sending Email to CustomField value To: Kenneth Crocker <[email protected]> Cc: [email protected] Hi Kenn , Thank you so much , but for some reasons I am not able to get it working . Here is what I did . Created A Template : ------------------------ Name : Send Email to Customer on Closure Description : Send Email to Customer on Closure Content: RT-Attach-Message: yes To: {$Ticket->FirstCustomFieldValue('Customer Email')} Subject: Request Titled: "{$Ticket->Subject}" Some Content here . Created A Scrip : ------------------------ Description : Email On closure Condition : On Resolve Action : User Defined Template : Send Email to Customer on Closure Stage : TransactionCreate Custom condition: return 1; Custom action preparation code:return 1; Custom action cleanup code:return 1; When I resolved the case no email is sent to the email address mentioned in the Custom field named "Customer Email" Appreciate your inputs . Regards Vikas On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <[email protected]> wrote: > Vikas, > > We do that thru the Template. Below is an example of what we do to send an > email to a person selected to be the QA tester/Approver of work before it is > migrated/resolved: > > RT-Attach-Message: yes > To: {$Ticket->FirstCustomFieldValue('QA Approver')} > Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing > > > ---------------------------------------------------------------------------- > TICKET INFORMATION: > Queue : {$Ticket->QueueObj->Name} > Number : {$Ticket->Id} > Subject: {$Ticket->Subject} > > ---------------------------------------------------------------------------- > Priority is: {$Ticket->Priority} > Requestor : {$Ticket->Requestors->UserMembersObj->First->Name} > Created by: {$Ticket->CreatorObj->Name} > Created on: {substr($Ticket->Created, 0, 10)} > Owned by: {$Ticket->OwnerObj->Name} > Development Started on: {substr($Ticket->Started, 0, 10)} > > ---------------------------------------------------------------------------- > To indicate your approval of the QA test results, merely > "Reply" (only) to this email with your comments: > > > Thank you, > {$Ticket->QueueObj->CorrespondAddress()} > > We like to include a lot of Ticket data in our emails to the recipients. > All of out templates are custom. > > Hope this helps. > > Kenn > LBNL > > > On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava < > [email protected]> wrote: > >> Hi All , >> >> >> Could you please help me in creating a scrip that sends emails to email >> addresses noted in custom field values . >> >> >> >> So say in CF1 i have [email protected] >> And in CF2 i have [email protected] . >> >> >> >> Upon case closure I would like to emails (different content) to be sent to >> the above to CFs . >> >> >> >> Any help would be much appreciated . >> >> >> >> Regards >> >> Vikas >> >> >> >
