You are a genius !!! I changed it to "Notify Others" and works perfect as RT :)
Thank you so much . Kind Regards Vikas Srivastava On Mon, Feb 14, 2011 at 9:23 AM, Kenneth Crocker <[email protected]> wrote: > Vikas, > > RT provides some basic Conditions and actions. You've put code in for a > Custom Condition, yet you specifiy the *basic* "On Resolve". That's > redundant. Get ride of the Custom COndition Code. > > However, that isn'tr the reason it doesn't work. You specified > "User-Defined" for your Action and I use "Notify Others". Try that and get > ride of all that Custom Code. > > Kenn > LBNL > > > On Mon, Feb 14, 2011 at 12:25 AM, Vikas Srivastava < > [email protected]> wrote: > >> Hi Kenn , >> >> Any pointers on the following please . Still struggling to get this >> working . >> >> Regards >> >> Vikas >> >> >> ---------- Forwarded message ---------- >> From: Vikas Srivastava <[email protected]> >> Date: Fri, Feb 11, 2011 at 3:48 PM >> Subject: Re: [rt-users] Sending Email to CustomField value >> To: Kenneth Crocker <[email protected]> >> Cc: [email protected] >> >> >> >> Hi Kenn , >> >> Thank you so much , but for some reasons I am not able to get it working . >> >> >> Here is what I did . >> >> Created A Template : >> ------------------------ >> >> Name : Send Email to Customer on Closure >> Description : Send Email to Customer on Closure >> Content: >> >> RT-Attach-Message: yes >> To: {$Ticket->FirstCustomFieldValue('Customer Email')} >> >> Subject: Request Titled: "{$Ticket->Subject}" >> >> Some Content here . >> >> >> Created A Scrip : >> ------------------------ >> >> Description : Email On closure >> Condition : On Resolve >> Action : User Defined >> Template : Send Email to Customer on Closure >> Stage : TransactionCreate >> >> Custom condition: return 1; >> Custom action preparation code:return 1; >> Custom action cleanup code:return 1; >> >> >> >> When I resolved the case no email is sent to the email address mentioned >> in the Custom field named "Customer Email" >> >> Appreciate your inputs . >> >> Regards >> >> Vikas >> >> >> >> On Fri, Feb 11, 2011 at 8:52 AM, Kenneth Crocker <[email protected]>wrote: >> >>> Vikas, >>> >>> We do that thru the Template. Below is an example of what we do to send >>> an email to a person selected to be the QA tester/Approver of work before it >>> is migrated/resolved: >>> >>> RT-Attach-Message: yes >>> To: {$Ticket->FirstCustomFieldValue('QA Approver')} >>> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA >>> Testing >>> >>> >>> ---------------------------------------------------------------------------- >>> TICKET INFORMATION: >>> Queue : {$Ticket->QueueObj->Name} >>> Number : {$Ticket->Id} >>> Subject: {$Ticket->Subject} >>> >>> ---------------------------------------------------------------------------- >>> Priority is: {$Ticket->Priority} >>> Requestor : {$Ticket->Requestors->UserMembersObj->First->Name} >>> Created by: {$Ticket->CreatorObj->Name} >>> Created on: {substr($Ticket->Created, 0, 10)} >>> Owned by: {$Ticket->OwnerObj->Name} >>> Development Started on: {substr($Ticket->Started, 0, 10)} >>> >>> ---------------------------------------------------------------------------- >>> To indicate your approval of the QA test results, merely >>> "Reply" (only) to this email with your comments: >>> >>> >>> Thank you, >>> {$Ticket->QueueObj->CorrespondAddress()} >>> >>> We like to include a lot of Ticket data in our emails to the recipients. >>> All of out templates are custom. >>> >>> Hope this helps. >>> >>> Kenn >>> LBNL >>> >>> >>> On Fri, Feb 11, 2011 at 8:00 AM, Vikas Srivastava < >>> [email protected]> wrote: >>> >>>> Hi All , >>>> >>>> >>>> >>>> >>>> Could you please help me in creating a scrip that sends emails to email >>>> addresses noted in custom field values . >>>> >>>> >>>> >>>> >>>> >>>> So say in CF1 i have [email protected] >>>> And in CF2 i have [email protected] . >>>> >>>> >>>> >>>> >>>> >>>> Upon case closure I would like to emails (different content) to be sent to >>>> the above to CFs . >>>> >>>> >>>> >>>> >>>> >>>> Any help would be much appreciated . >>>> >>>> >>>> >>>> >>>> >>>> Regards >>>> >>>> Vikas >>>> >>>> >>>> >>>> >>>> >>> >> >> >
