I have created a scrip that successfully notifies owners but now I need to be
able to only run this scrip when a specific owner is listed on the ticket. I am
guessing that I need a Custom Condition for this scrip. So far I have the
following:
Description: On Correspond notify specific owner
Condition: User Defined
Action: Notify Owner
Template: Global template: Admin Correspondence
Stage: Transaction Create
Custom Condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $ownerid = $ticket->Owner;
if ($ownerid = 34) {
return 1;
}
else {
return 0;
}
So far, this scrip does not discriminate based on the ticket owner.
Thanks for your help
--
Kurt Engle
