Kenn can you give me some pointers on how to do that?
Thanks,
Kurt
From: "Kenneth Crocker" <kfcroc...@lbl.gov>
To: rt-users@lists.bestpractical.com
Sent: Friday, February 11, 2011 12:05:37 PM
Subject: Re: [rt-users] Notify specific owner on Correspond
Kurt,
I think you need to add a check for a "correspond" transaction to your
condition.
Kenn
LBNL
On Fri, Feb 11, 2011 at 11:37 AM, Kurt Engle < en...@4j.lane.edu > wrote:
I have created a scrip that successfully notifies owners but now I need to be
able to only run this scrip when a specific owner is listed on the ticket. I am
guessing that I need a Custom Condition for this scrip. So far I have the
following:
Description: On Correspond notify specific owner
Condition: User Defined
Action: Notify Owner
Template: Global template: Admin Correspondence
Stage: Transaction Create
Custom Condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $ownerid = $ticket->Owner;
if ($ownerid = 34) {
return 1;
}
else {
return 0;
}
So far, this scrip does not discriminate based on the ticket owner.
Thanks for your help
--
Kurt Engle
--
-kurt
