I have an RT system running about 25 queues. I have a global scrip that runs On Correspond to notify the requestor with the default Correspondence template.
I have one queue that I'd like to use a different template (to have a specific message in addition to the update). The only way I see to do this is to remove the global scrip, and then enter it into each of the 24 queues that I want to keep it, then place the slightly modified one into the new queue. But that seems like a pain to manage, so I was wondering if there's a way to prevent a global scrip from running in a single queue? ~jon CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
