On Thu, Feb 17, 2011 at 11:03:54AM -0600, Jon Baker wrote: > I have an RT system running about 25 queues. I have a global scrip that runs > On Correspond to notify the requestor with the default Correspondence > template. > > I have one queue that I'd like to use a different template (to have a > specific message in addition to the update). The only way I see to do this > is to remove the global scrip, and then enter it into each of the 24 queues > that I want to keep it, then place the slightly modified one into the new > queue. But that seems like a pain to manage, so I was wondering if there's a > way to prevent a global scrip from running in a single queue? > > ~jon >
You can use a queue specific template to override the global one of the same name. *I think.* Ken
