I'm looking to write a small perl script to provision new queues. I tend to make them all the same way:
Create a group for the users who can handle tickets in the queue Create the queue, and make that group a watcher on it We use the exim-mysql config, so the mail gateway is done by magic Add the same set of rights for that group, and a few roles - Everyone can Create, Requestor and Owner can reply. I have got as far as a Queue created, and a Group created. I think I need to create RT::ACE objects to add the appropriate rights. Is that correct? I couldn't find any examples of doing this... how are Everyone, Owner and Requestor done? It seems that the PrincipalID would be id of the group I've just created, right? Thanks in advance for any illumination! Howie
