So our $rtname is CA When a ticket sits in our General Queue which we renames to Unassigned any replies sent on those tickets use $Ticket which is CA # (ticket number)
When we move the ticket to our Desktop Queue and reply the subject changes to Desktop # (ticket number) Is there a way to have RT maintain the CA rather than changing to the quese name. Is there something I can use like $TicketID vs Ticket to get it just to use the tucket number and I can put CA in manually in the templates? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
