On 28 Feb 2011 14:36, Vance Walsh wrote: > So our $rtname is CA > > When a ticket sits in our General Queue which we renames to Unassigned > any replies sent on those tickets use $Ticket which is CA # (ticket number) > > When we move the ticket to our Desktop Queue and reply the subject > changes to Desktop # (ticket number)
You don't say what RT version you're running, but that sounds like you have a queue subject tag set for your Desktop queue. Check on the Queue configuration page. Thomas > Is there a way to have RT maintain the CA rather than changing to the > quese name. > > Is there something I can use like $TicketID vs Ticket to get it just to > use the tucket number and I can put CA in manually in the templates?
