On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote: > We would like our the users in our support organization to remain > anonymous, is there a way to prevent real names to be included in > the Reply? > It is important to show internally, especially for comments.
You can change the Correspond template to say something like: From: Some Name <email address> and you can write some code to fetch the correct email address and name based on the $Ticket->QueueObj object so it varies per queue. Just don't change the comment templates. In 4.0 this becomes a Queue configuration option -kevin
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