thanks.
On 24/02/2011 8:10 PM, Kevin Falcone wrote:
On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
We would like our the users in our support organization to remain
anonymous, is there a way to prevent real names to be included in
the Reply?
It is important to show internally, especially for comments.
You can change the Correspond template to say something like:
From: Some Name<email address>
and you can write some code to fetch the correct email address and
name based on the $Ticket->QueueObj object so it varies per queue.
Just don't change the comment templates.
In 4.0 this becomes a Queue configuration option
-kevin
