* Am Thu, Feb 24, 2011 at 08:10:58PM -0500 , schrieb Kevin Falcone: > On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote: > > We would like our the users in our support organization to remain > > anonymous, is there a way to prevent real names to be included in > > the Reply? > > It is important to show internally, especially for comments. > > You can change the Correspond template to say something like: > > From: Some Name <email address> > > and you can write some code to fetch the correct email address and > name based on the $Ticket->QueueObj object so it varies per queue. > Just don't change the comment templates.
And remember to "Set $UseOriginatorHeader, 0);" because RT sets the RT-Originator in the mail-header by default. Cheers, Christoph > > In 4.0 this becomes a Queue configuration option > > -kevin
