Hi all!
I'm setup a RT + RTIR and I've noticed that after resolving a ticket
there is a text area where I can write a message.
The thing is after the ticket is closed, I want to see that message
that was written. But when access the ticket I can only see the
comments and normal responses from that ticket.
The last message on my tickets is:
The RT System itself - State open changed to resolvedAny insights? Cheers, Colin
